China Outsourced Support Services

China Outsourced Support Services

Why use TCI's China Outsourced Support Services

Many small and medium-sized companies exporting to China face the challenges of creating a personal day to day relationships with their buyers, building an information network of contacts and a lack of resources required to properly develop in China.

SME exporters also face difficulties with a lack of understanding of Chinese culture, its language, and business customs. This can lead to confusion and potential conflict between the buyer and seller.

TCI has created affordable tailored services that enable our clients to overcome all these

China Customer Call Center

Having a China-based customer service team can provide a delightful customer experience to your customers in China and will enhance your companies reputation in China.

This service provides your organisation with a quick and cost-effective:
1. A China-based Order Taking team.
2. A China-based Customer Support team.
3. A China-based Complaint Handling team.

Benefits of having a China based Customer Contact Center include:

 

Quick Response time to Customers – Our trained team who are based in China can respond quickly to every customer issue, question or complaint. There are no delays due to time zones, public holidays or festive occasions. We act exactly as you train us to act, helping with refunds, reorders, and pre-sales.

Overcome Cultural Issues – TCI China assists our clients to overcome the business and cultural issues which naturally when selling into China.

Reduce Costs – There’s no office lease, no utility payments, no hardware and none of the associated costs that come with having a brick-and-mortar space. All that savings can be used to grow sales in China.

A direct number for customers to call–Having your own unique Chinese telephone number will enhance your companies profile and reputation with customers in China.

We also specialise in wechat communications. This has been proven to save our clients a lot of time and money.

China Virtual Office

Having a China office address and telephone number portrays a professional image of your company to customers in China

Our virtual office services are a cost-effective way to gauge customer reactions and market opportunities in China before taking the plunge and setting up a physical presence there.

Benefits of using a China Virtual Office include:

 

Portray a Professional Image – TCI China’s Virtual Office enables foreign businesses to benefit from all the advantages of a prestigious Chinese address, Chinese landline phone number and Chinese team support without committing vast sums of money to a dedicated office space.

Quick & Easy Set Up – Setting up an office in China can be a challenging for foreign companies; it takes a lot of time and cost lots of money. With our China Virtual office, there is no need to worry about these challenges or high costs.

Reduce Costs – There’s no office lease, no utility payments, no hardware and none of the associated costs that come with having a brick-and-mortar space. All that savings can be used to grow sales in China.

Add Legitimacy to Your Business–Potential buyers in China usually will only consider using suppliers who have a presence in China. Having a physical address in China that comes with our China virtual office solution will add legitimacy to your business since your customers in China will be privy to a location that isn’t an office in a country outside of China.

Aidan Conaty – China Consultant

  • (Europe/Rest of the World) +353 1 885 3919
  • (UK) +44 20 3287 2990
  • (North America) +1 518 290 6604